You know that cosmetic companies do not usually accept refunds. However, we want to provide you with a superb customer service.
For unopened products there is a 15-Day return policy. However you will be deducted 10% of product price for re-stocking fee and shipping fee will not be refunded.
If you are dissatisfied with your product, you can receive a refund for all unopened products you return. We will refund your purchase price minus shipping + a 10% re-stocking fee. Please return unopened products within 15 days of your purchase. Products returned after 15 days will not receive a refund.
To comply with credit card companies’ Cardholder Information Security Program (CISP), credit transactions must be submitted within 90 days of the original transaction.
If you order more than 1 product and return part of your order, you will be charged for the unreturned product(s) at the price normally charged for the product(s).
Order Cancellation Policy
This includes multiple submissions of the same order where your credit card is charged more than once. You will be charged 3% of the product price. When you cancel an order, we are still charged a fee. We will credit your credit card the order amount minus 3% of the product price. If your order has already been shipped, we do not refund shipping costs.